As the Beijing Olympic Winter Games Opening Ceremony is coming in one month, all subsidiaries of CTG are devoted to various services related to the Winter Olympics.
A leading panel and an office dedicated to the Olympic Winter Games were recently established in CTG Travel to fulfill the service aims of the Group for the Olympic Winter Games following President Xi Jinping's instructions on the preparations for the Beijing Olympics and Paralympics Winter Games. The panel will coordinate all resources throughout the Group to promote the overall Olympic Winter Games services undertaken by CTG. CTG will also reinforce the efforts on risk prevention, pandemic prevention and control, emergency management, and publicity, so as to explore for new business opportunities and enhance the company's brand awareness through serving the Olympic Winter Games.
The Grand Metropark Hotel Xingyuan of CTG Hotel, which just hosted 180 guests for the 2nd session of the 15th People's Congress of Zhangjiakou, will accommodate reporters who have a press pass but have not registered with the organizing committee of the Olympic Winter Games in Zhangjiakou Venue as a hotel dedicated to Olympic Winter Games. The hotel took the reception for the People's Congress as a stress test to enhance pandemic prevention & control, and food safety. In addition, the hotel placed Guest Opinion Cards in the guest rooms and restaurants to collect guests' opinions about lodging, while hosting nearly 100 staff members in the closed-loop management area to try out the lodging service looking for improvement opportunities. Accordingly, related endeavors with strict control and requirements on service quality won praises from all sides.
14 experienced employees from Ocean Spring Resort Zhuhai, Ocean Spring Resort Qingdao, and Ocean Spring Resort Xianyang under CTG were appointed to be heads in public area, cleaning sector, fitness center, storeroom & housekeeping sector, and Chinese/western food chefs in the Winter Olympic Village. They carried out service training and team management, receiving unanimous praises from the competent authorities of the Winter Olympic Village. Among them, Dong Yahong from Ocean Spring Resort Xianyang, was rated as a "Service Pacesetter", and her team providing service for No. 5 Yard of Apartment Block won the title of "Advanced Team".
To improve the service quality and CTG brand image, CTG Asset conducted a thorough investigation of the drivers for the 2022 Beijing Olympic Winter Games, improving their service awareness, readiness and vehicle conditions through training, drills, and inspections. CTG Asset also signed the Special Responsibility Letter with the drivers and the Service Responsibility Letter and Confidentiality Commitment Letter with the management team members. It formulated the Pandemic Prevention & Work Safety Manual and the Service Standardization Manual for drivers to ensure service quality (CTG Travel, CTG Hotel, CTG Investment, CTG Asset)